Privacy Policy

Last updated: 9 July 2026

This Privacy Policy explains how Optimum Operations Strategies ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website, www.optimumoperations.co.za (the "Website"), and when you contact us through it.

We are committed to protecting your privacy and handling your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

By using this Website, you agree to the collection and use of information in accordance with this Privacy Policy.

Who We Are

Optimum Operations Strategies
14444/22 Strawberry Crescent, Protea Glen Ext 13, Soweto, 18191
Email: info@optimumoperations.co.za
Phone: +27 81 028 8200

What Information We Collect

Information you give us directly

When you complete the contact form on our Website, we collect the information you choose to provide, which may include:

• Your full name
• Your company name
• Your email address
• Your phone number
• The service you are enquiring about
• Any message you send us

We only collect this information when you voluntarily submit it through the contact form.

Information collected automatically

When you visit our Website, we use a privacy-friendly analytics tool (Vercel Analytics) to understand how visitors use the site — for example, which pages are viewed and how many people visit. This tool does not use cookies and does not collect information that personally identifies you. The data is aggregated and anonymous, and is used only to help us improve the Website.

How We Use Your Information

We use the personal information you provide through the contact form solely to:

• Respond to your enquiry
• Provide you with information about the services you asked about
• Contact you regarding your enquiry

We do not use your information for marketing unless you have specifically asked us to, and we do not sell your personal information to anyone.

How We Share Your Information

We do not share your personal information with third parties, except in the following limited circumstances:

• Service providers: We use trusted service providers to operate the Website and deliver enquiry emails to us (for example, our website hosting and email delivery providers). These providers process data only as needed to provide their service and are required to keep it secure.
• Legal requirements: We may disclose your information if required to do so by law or in response to a valid request from a public authority.

How We Store and Protect Your Information

Enquiries submitted through the contact form are delivered to our business email and retained only for as long as necessary to respond to and manage your enquiry, and to comply with any legal obligations.

We take reasonable measures to protect your personal information from loss, misuse, and unauthorised access. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Cross-Border Data

Some of the service providers we use to operate the Website and deliver enquiry emails may store or process data on servers located outside South Africa. Where this happens, we take reasonable steps to ensure your information remains protected in line with this Privacy Policy and POPIA.

Your Rights Under POPIA

Under POPIA, you have the right to:

• Ask what personal information we hold about you
• Request that we correct or update your personal information
• Request that we delete your personal information, where we are not legally required to keep it
• Object to the processing of your personal information

To exercise any of these rights, contact us at info@optimumoperations.co.za and we will respond within a reasonable time.

Children's Privacy

Our Website and services are intended for businesses and are not directed at children. Under POPIA, a child is a person under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

Links to Other Websites

Our Website may contain links to other websites that we do not operate. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy, or wish to exercise your rights, you can contact us:

• By email: info@optimumoperations.co.za
• By phone: +27 81 028 8200